Mobility Station
VAT relief on mobility products
If you have a qualifying disability or chronic condition, you may buy mobility products VAT-free — saving 20%.
What is VAT relief?
Under the VAT Act 1994, eligible disabled and chronically sick people can buy certain goods and services without paying VAT. Catalogue prices show the VAT relief (ex VAT) amount, with the standard price including 20% VAT shown alongside.
Who qualifies?
You are eligible if you have a long-term illness or disability. Qualifying conditions include, but are not limited to:
If you're unsure, contact us.
How it works
Select VAT exemption
At checkout, tick the box to declare you are eligible for VAT relief.
Provide a declaration
Confirm your qualifying condition and the digital HMRC declaration.
Pay the VAT-free price
VAT is removed from your order total. You pay the net (ex VAT) price.
The declaration
“I declare that I am chronically sick or have a disabling condition and that the goods I am purchasing are being supplied to me for my domestic or personal use. I claim relief from Value Added Tax under the Value Added Tax Act 1994, Group 12, Schedule 8.”
Required by HMRC. We retain a copy of all VAT exemption declarations.
Important notice
Making a false declaration to claim VAT relief is a criminal offence and may result in penalties from HMRC. VAT relief is only for those who genuinely have a qualifying disability or chronic condition.
Frequently asked questions
What products qualify for VAT relief?
Products designed to assist with a disability or chronic condition qualify, including mobility scooters, powered and manual wheelchairs, vehicle adaptations, and related accessories. Batteries and chargers qualify when collected and fitted at our workshop.
Do I need proof of my disability?
No. You do not need to provide medical evidence at purchase. You sign a declaration confirming you have a qualifying condition. HMRC may request evidence later.
Can I claim VAT relief on behalf of someone else?
Yes. If you are purchasing for a disabled person (for example, a family member or carer), the product can still qualify as long as it is for their personal use.
What happens if I'm not eligible?
If you do not have a qualifying condition, VAT is charged at the standard rate of 20%. Falsely claiming VAT relief is a criminal offence.
How does it work at checkout?
Tick the VAT exemption box, select the nature of your disability or chronic condition, and confirm the digital declaration. VAT is then removed from your order total.
I'm elderly but don't have a disability — do I qualify?
No. Being elderly alone does not qualify. You must have a qualifying disability or chronic condition. Age-related conditions that are disabling may qualify.
Browse scooters & wheelchairs or request a callback.
Need help with VAT relief?
Tell us what you need and we will bring it to you — or visit our Heathrow or Ferndown branch.