Terms & Conditions

1. About These Terms

These terms and conditions apply to all purchases made through the Mobility Station website (mobilitystation.co.uk) and to services provided by Mobility Station. By placing an order, you agree to be bound by these terms.

This version applies to new contracts entered into after its publication on 26 October 2026, where these terms are provided before you commit. Existing orders remain subject to the terms agreed when the contract was made; this update does not introduce new charges for existing orders.

2. Orders & Pricing

• Catalogue prices are shown in GBP (£). For eligible mobility products we display the VAT relief price (ex VAT) and the standard price including 20% VAT. Second-hand items are sold under the margin scheme (no VAT). See our VAT Relief page for eligibility.
• We reserve the right to correct pricing errors before despatch
• An order is accepted once we send you an order confirmation email
• Some products may require a deposit prior to ordering or manufacture

3. VAT Exemption

Customers who are chronically sick or disabled may be eligible to purchase certain products without paying VAT. You must complete a VAT exemption declaration at checkout. Making a false declaration is a criminal offence. Full details are on our VAT Relief page.

4. Delivery

We offer free delivery on every order to mainland UK. Small and medium items are sent via tracked courier; large items are shipped on a kerbside pallet. Pallet deliveries require a signature, and you must be able to accept a pallet at the delivery address. Highlands & Islands, Northern Ireland, Isle of Man and Channel Islands may incur an additional surcharge — please contact us for a quote before ordering. Estimates are not guaranteed; you'll be notified of any significant delays.

5. Returns & Cancellations

If you buy goods online, by telephone or away from our premises, you normally have a statutory right to cancel from the time you order until 14 days after delivery. Exceptions include goods made to your specifications or clearly personalised. Ordering an item specially from a manufacturer does not, by itself, remove this right.

• Where the statutory cancellation right applies, you must return goods within 14 days of telling us you wish to cancel. You may inspect them as you would in a shop; we may deduct for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.
• You pay return costs where we have informed you of this before purchase, unless the goods are faulty or the law requires otherwise.
• Statutory cancellation refunds include standard outward delivery charges and are made within 14 days of cancellation. We may withhold a goods refund until we receive the goods or evidence of their return, whichever is earlier, unless we have offered to collect them.

Special-order products, vehicle adaptations and cancellation costs

Special-order products are goods we source specifically to fulfil your order. They may include swivel seats and seating systems, rooftop boxes and wheelchair stowage systems, other vehicle adaptations, and large or palletised goods imported from Sweden, Italy or other countries. A product may be a standard specialist model, genuinely bespoke or personalised, or simply expensive to transport. We will identify special-order products in your quotation before you commit.

A specialist, imported or special-order product is not automatically bespoke. Ordering a standard model for you, choosing standard options, or incurring substantial shipping costs does not by itself remove your statutory cancellation rights.

Quotations and deposits

Before you commit, your quotation will set out the special-order goods, their price separately from fitting and other services, any deposit or advance payment, and the basis and maximum amount of any cancellation charge. We will identify anticipated order-specific freight and supplier charges where known. Any delivery or import charge payable as part of the purchase must be included in the agreed price or expressly agreed before you order.

We may require a deposit or advance payment before committing to a supplier order, manufacture or transport. This payment contributes towards the costs of fulfilling your order and is credited towards the purchase price. Authorising us to order goods or paying a deposit does not waive your statutory cancellation rights.

Cancellation costs where no right to cancel without charge applies

If you cancel for a change of mind or circumstances after we have committed to a supplier order, manufacture or transport, and you have no statutory or contractual right to cancel without charge, we may recover reasonable, evidenced and unavoidable costs directly resulting from your cancellation, subject to the limits below. These may include:

• Actual supplier or manufacturer cancellation and restocking charges.
• Unrecoverable inbound freight, international carriage, pallet transport and transport insurance incurred specifically for your order.
• Reasonable return freight and supplier return costs where returning the goods is an appropriate way to minimise the loss.
• Unrecoverable materials or manufacturing costs for goods genuinely made to your individual specifications.

These costs are not automatically payable merely because we have incurred them or a supplier describes them as non-refundable. We will take reasonable steps to minimise our losses, including seeking cancellation, refunds or credits and considering resale or reuse. We will account for amounts recovered, costs saved and the value retained or recovered through resale or reuse of the goods. Any later recovery relating to a cost already charged to you will be reflected in an appropriate refund.

The total cancellation charge under this policy, including any freight and restocking costs, will not exceed the lower of our actual recoverable loss and 30% of the quoted price of the cancelled goods, excluding fitting and other service charges. There is no minimum percentage charge. If the recoverable loss is lower or nil, the charge will be reduced or waived. We will provide a written breakdown and supporting evidence on request. We do not impose an additional administration fee or recover the same cost twice.

Applying your deposit and refunding the balance

A deposit or advance payment is not automatically forfeited. Where a cancellation charge lawfully applies, only the corresponding amount may be retained from payments already received. That amount is credited towards the charge, not charged again on top. Any excess payment will be refunded promptly and within any applicable legal deadline. If the lawful charge exceeds the amount already paid, we will explain the balance due in writing. We do not charge for fitting or other services that have not been supplied under this cancellation policy.

Bespoke goods and your statutory rights

Goods genuinely made to your individual specifications or clearly personalised may be exempt from statutory change-of-mind cancellation rights. Where this applies, we will explain the exemption and identify the relevant specifications before you order. A standard swivel seat, rooftop box or other specialist product does not become bespoke simply because it is ordered in, imported or intended to be fitted to your vehicle.

The cancellation charges above do not apply where you exercise a statutory cooling-off right, or where you are entitled to cancel or obtain a refund because of faulty or misdescribed goods, defective services or our breach of contract. During an applicable statutory cooling-off period we do not deduct our supplier restocking charges or inbound freight costs from your refund. The statutory returns provisions above continue to apply. Nothing in this policy limits your statutory rights.

6. Warranties & Back-to-Base Service

All products carry the manufacturer's warranty. Warranty periods vary by product — details are provided on individual product pages and in your order documentation. Warranty does not cover damage caused by misuse, normal wear and tear, or unauthorised modifications.

Service area. We provide on-site warranty service within our local catchments — approximately 30 miles of our Heathrow branch and 60 miles of our Ferndown branch. Outside those areas, warranty repairs operate on a back-to-base basis: the customer arranges and pays for the item to be returned to us; once repaired, we cover the return delivery back to the customer.

7. Vehicle Adaptations

Where we provide vehicle adaptation services:

• A detailed quotation will be provided before work commences
• Adaptation deposits and cancellations are subject to the special-order products and cancellation costs policy in section 5, including its statutory-rights safeguards
• Work will be carried out to manufacturer specifications and applicable safety standards
• You are responsible for ensuring your insurance covers the adaptation
• Adapted vehicles must still pass standard MOT testing requirements

Browse adaptations on our vehicle adaptations pages.

8. Home Demonstrations

Branch demonstrations at Heathrow and Ferndown are free. Home demonstrations are £195 flat (vehicle adaptations, scooters, powered and manual wheelchairs — private or Motability). The fee is non-refundable but is deducted in full from the purchase price if you go ahead. It is waived for the Motability Powered Wheelchair & Scooter Scheme (PWSS). Full details are on our book a demonstration page.

9. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Our total liability for any claim shall not exceed the price paid for the relevant product or service.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Mobility Station (a trading name of Adaptation Station Ltd)
Unit 2 Old Forge Road, Wimborne, Dorset, BH21 7RR
Email: hello@mobilitystation.co.uk
Phone: 0800 772 3870