Terms & Conditions

1. About These Terms

These terms and conditions apply to all purchases made through the Mobility Station website (mobilitystation.co.uk) and to services provided by Mobility Station. By placing an order, you agree to be bound by these terms.

2. Orders & Pricing

• Catalogue prices are shown in GBP (£). For eligible mobility products we display the VAT relief price (ex VAT) and the standard price including 20% VAT. Second-hand items are sold under the margin scheme (no VAT). See our VAT Relief page for eligibility.
• We reserve the right to correct pricing errors before despatch
• An order is accepted once we send you an order confirmation email
• Some products may require a deposit prior to ordering or manufacture

3. VAT Exemption

Customers who are chronically sick or disabled may be eligible to purchase certain products without paying VAT. You must complete a VAT exemption declaration at checkout. Making a false declaration is a criminal offence. Full details are on our VAT Relief page.

4. Delivery

We offer free delivery on every order to mainland UK. Small and medium items are sent via tracked courier; large items are shipped on a kerbside pallet. Pallet deliveries require a signature, and you must be able to accept a pallet at the delivery address. Highlands & Islands, Northern Ireland, Isle of Man and Channel Islands may incur an additional surcharge — please contact us for a quote before ordering. Estimates are not guaranteed; you'll be notified of any significant delays.

5. Returns & Cancellations

If you buy goods online, by telephone or away from our premises, you normally have a statutory right to cancel from the time you order until 14 days after delivery. Exceptions include goods made to your specifications or clearly personalised. Ordering an item specially from a manufacturer does not, by itself, remove this right.

• Where the statutory cancellation right applies, you must return goods within 14 days of telling us you wish to cancel. You may inspect them as you would in a shop; we may deduct for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits.
• You pay return costs where we have informed you of this before purchase, unless the goods are faulty or the law requires otherwise.
• Statutory cancellation refunds include standard outward delivery charges and are made within 14 days of cancellation. We may withhold a goods refund until we receive the goods or evidence of their return, whichever is earlier, unless we have offered to collect them.

Vehicle adaptation orders: 20–30% manufacturer restocking fee and deposits

We take a deposit before ordering adaptations from the manufacturer to cover the manufacturer's cancellation and restocking charge. The deposit is credited towards your purchase if the order proceeds. The amount of the deposit and the price on which the 20–30% charge is calculated will be set out in your quotation before you commit.

If you ask to cancel after we have placed your adaptation order with the manufacturer and the manufacturer accepts the cancellation or return, a restocking fee of 20–30% may apply to the quoted price of the adaptation goods being cancelled, depending on the manufacturer's actual cancellation or restocking charge and subject to the safeguards below. This passes on the manufacturer's charge; it is not an additional administration fee set by Mobility Station. We will confirm the applicable charge and calculation in writing. It applies to cancellations for personal reasons, including a change of mind or circumstances. It does not apply to fitting or other services that have not been supplied. Genuinely bespoke or personalised adaptations made to your specifications may not be cancellable once manufacture has begun; ordering a standard product from a manufacturer does not, by itself, make it bespoke or remove statutory rights.

Where this charge lawfully applies and reflects the manufacturer's actual unrecoverable charge, the corresponding part of your deposit is non-refundable. The whole deposit is not automatically forfeited. We retain the corresponding amount from your deposit towards this fee; the fee is not charged again on top of that retained deposit. Any excess payment will be refunded. If your deposit is less than the applicable charge, the difference remains payable.

Limits and your statutory rights.We will take reasonable steps to minimise the manufacturer's charge and will reduce or waive the fee if that charge is reduced, waived or recovered. We will not retain more than our actual unrecoverable manufacturer cancellation or restocking cost, capped at 30% of the quoted price of the cancelled adaptation goods. The 20–30% range is not a minimum charge: if the manufacturer charges less than 20% or nothing, we reduce the fee accordingly. We do not charge both a restocking fee and a second cancellation charge for the same cost. We can provide a breakdown on request. This restocking fee does not apply before we place the manufacturer order, where you exercise a statutory cooling-off right, or where you are entitled to cancel or obtain a refund because of faulty or misdescribed goods, defective services or our breach of contract. Nothing in this policy limits your statutory rights.

6. Warranties & Back-to-Base Service

All products carry the manufacturer's warranty. Warranty periods vary by product — details are provided on individual product pages and in your order documentation. Warranty does not cover damage caused by misuse, normal wear and tear, or unauthorised modifications.

Service area. We provide on-site warranty service within our local catchments — approximately 30 miles of our Heathrow branch and 60 miles of our Ferndown branch. Outside those areas, warranty repairs operate on a back-to-base basis: the customer arranges and pays for the item to be returned to us; once repaired, we cover the return delivery back to the customer.

7. Vehicle Adaptations

Where we provide vehicle adaptation services:

• A detailed quotation will be provided before work commences
• Adaptation deposits and cancellations are subject to the 20–30% manufacturer restocking policy in section 5, including its statutory-rights safeguards
• Work will be carried out to manufacturer specifications and applicable safety standards
• You are responsible for ensuring your insurance covers the adaptation
• Adapted vehicles must still pass standard MOT testing requirements

Browse adaptations on our vehicle adaptations pages.

8. Home Demonstrations

Branch demonstrations at Heathrow and Ferndown are free. Home demonstrations are £195 flat (vehicle adaptations, scooters, powered and manual wheelchairs — private or Motability). The fee is non-refundable but is deducted in full from the purchase price if you go ahead. It is waived for the Motability Powered Wheelchair & Scooter Scheme (PWSS). Full details are on our book a demonstration page.

9. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Our total liability for any claim shall not exceed the price paid for the relevant product or service.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Mobility Station (a trading name of Adaptation Station Ltd)
Unit 2 Old Forge Road, Wimborne, Dorset, BH21 7RR
Email: hello@mobilitystation.co.uk
Phone: 0800 772 3870