Privacy Policy

1. Who We Are

Mobility Station ("we", "our", "us") is a trading name of Adaptation Station Ltd, a UK-based supplier of mobility equipment and vehicle adaptations. Our registered address is 1-2 Horton Close, West Drayton, UB7 8EB. We are the data controller for the personal data we collect via this website.

2. What Data We Collect

We may collect the following personal data:

• Name, email address, phone number and postal address when you place an order or make an enquiry
• Payment information (processed securely via our payment providers — we do not store card details)
• Information about your mobility needs to help us recommend appropriate products
• VAT exemption details if you are eligible for VAT relief on disability-related products
• Website usage data via cookies (see our Cookie Policy)
• Communication history when you contact us

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Provide customer support and respond to enquiries
• Send order updates and delivery notifications
• Administer your account
• Process VAT exemption claims with HMRC where applicable
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: To fulfil orders and provide requested services
• Legitimate interest: To improve our services and communicate relevant information
• Legal obligation: To comply with tax, accounting and regulatory requirements
• Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing

We may share your data with:

• Delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• HMRC for VAT exemption processing
• Motability Operations for Motability Scheme customers

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Order data is typically retained for 6 years in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

To exercise any of these rights, contact us at hello@mobilitystation.co.uk.

8. Contact Us

If you have questions about this policy or wish to make a complaint, please contact us:

Email: hello@mobilitystation.co.uk
Phone: 0800 772 3870
Post: Mobility Station, 1-2 Horton Close, West Drayton, UB7 8EB

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.