Mobility Station
Frequently asked questions
Practical answers from the questions customers ask us every day — demos, Motability, hoists and more.
Advice pages use anonymised question themes only. We never publish names, addresses, phone numbers or other personal details from calls or jobs.
Booking & how we work
Do you offer home demonstrations?
Yes. Branch demonstrations at Heathrow and Ferndown are always free, and we bring equipment to your home across our service area.
Book a demonstration →What does a home demonstration cost?
Branch demonstrations at Heathrow and Ferndown are free. Home demonstrations are £195 flat everywhere — deducted in full from your price if you go ahead. The fee is waived for the Motability Powered Wheelchair & Scooter Scheme (PWSS).
Full demo terms →Do you cover my area?
Check your postcode to see which workshop covers you, the local call-out band and whether we can deliver locally. Large equipment ships nationwide on a pallet.
Check your postcode →Can I buy adaptations online?
No — every adaptation is checked against your vehicle first, so we quote before any work is booked. Prices shown are indicative supplied and fitted figures.
Request a quotation →Do you supply Motability scooters and wheelchairs?
Yes. We are a Motability Scheme accredited dealer, with live weekly prices on our Motability catalogue and demonstrations from Heathrow and Ferndown.
See Motability options →Can I claim VAT relief?
Many customers with a long-term illness or disability can buy eligible products without VAT. You declare eligibility at checkout.
How VAT relief works →Boot hoists & stowage
Will a boot hoist work in a Ford Focus?
Often yes — many Ford Focus models can take a boot hoist, but it depends on the year, boot aperture, spare-wheel well and the weight of your scooter or wheelchair. We check your exact car (and Motability contract rules if relevant) before quoting. Never assume a hoist from another vehicle will transfer without an assessment.
Read full answer →My scooter feels too heavy to lift — do I need a hoist or a different scooter?
If loading strains your back or shoulders, a boot hoist is often the safer long-term option. Sometimes a lighter folding scooter reduces the need for a hoist; sometimes the hoist is essential because you want to keep a larger scooter. We weigh both options against your car boot and how often you travel.
Read full answer →Do I need a powered boot opener as well as a hoist?
Not always. If you can open the boot comfortably but struggle with the lift, a hoist alone may be enough. If the boot lid is heavy or awkward, pairing an automatic boot opener with a hoist is often the safer setup. We decide that during the vehicle assessment.
Read full answer →Driving controls
Do hand controls only work on automatic cars?
Most push/pull and electronic hand-control setups are designed for automatics. Manual cars need a different conversation about clutch operation and whether an automatic conversion or a different vehicle is more practical. Tell us the make, model and gearbox when you enquire.
Read full answer →Getting in & out
Will a swivel seat fit a smaller car?
Many smaller cars can take a swivel or turn-out seat, but door opening, seat-rail design and transfer height matter. We assess your vehicle in person (home or branch) before recommending a manual or powered system — so you are not buying a seat that will not clear the door pillar.
Read full answer →Motability
Can I have a boot hoist fitted to a Motability car?
Yes, many Motability customers have boot hoists fitted. Suitability still depends on the vehicle and the equipment you need to lift. We confirm scheme rules, advance payment where relevant, and whether a workshop or mobile fitting is best for your area.
Read full answer →What does the Motability weekly price on your website mean?
Weekly figures are Motability scheme amounts from our live catalogue — not a high-street retail purchase price. Eligibility and how your allowance applies are confirmed during assessment. Contact us to talk through any model before you decide.
Read full answer →Scooters & wheelchairs
Can you bring scooters to my home before I buy?
Yes. We offer home and branch demonstrations from Heathrow and Ferndown across our service area. Motability scooter and wheelchair home demos are free; private home visits follow our published demo terms. Trying equipment where you live is the best way to check turning space, thresholds and boot loading.
Read full answer →Buying & service
Why can’t I just buy a vehicle adaptation online at a fixed price?
Every adaptation has to be checked against your vehicle, your strength and how you travel. Online prices are indicative supplied-and-fitted figures only. We quote after that check so the product, mounting and labour match your car — not a generic listing.
Read full answer →Can I buy mobility equipment without VAT?
Many customers with a long-term illness or disability can claim VAT relief on eligible products. You declare eligibility at checkout. If you are unsure whether an item qualifies, ask us before you order and we will point you to the HMRC-style criteria we follow.
Read full answer →Ready to try before you buy?
Tell us what you need and we will bring it to you — or visit our Heathrow or Ferndown branch.